On-Demand IT
We step in on short notice for critical technical problems, sluggish systems, and one-off IT projects, without a long-term contract. We diagnose the root problem, fix it cleanly, and make sure it doesn't come back.
Remote support when possible. On-site help when needed, without a monthly commitment.
What's included
- Rapid triage: response to network outages, hardware failures, and software breakdowns
- Root-cause fixes: the underlying issue gets solved, not just the symptom
- Clean handoffs: clear documentation of what broke and what was fixed
- Zero overhead: senior technical expertise available exactly when you need it
- Direct access for ticketing and escalation on urgent, business-stopping issues
How to work together
Pay-As-You-Go Support
Starting at $120/hour
For businesses that need occasional troubleshooting, hardware setups, or emergency fixes
- Pay strictly for time used
- Fast remote diagnostics and troubleshooting
- Simple, transparent post-incident reports
Dedicated Block Hours
Starting at $1,000/month (10 hours)
For teams with ongoing, unpredictable technical needs who want priority queue placement and reduced rates
- Pre-purchased hours, priority queue placement
- System health checks, migrations, and user support
- Direct Slack/email channel for faster triage
Critical Incident / Emergency Scope
Starting at $3,500 (flat project rate)
For businesses dealing with major outages, security breaches, or urgent infrastructure overhauls
- Ramp-up: same-day triage once engaged
- Structure: senior IT engineers focused entirely on your incident
- Commitment: clear project milestone completion
FAQ
How much does on-demand IT support cost, and do we need a contract?
Pay-As-You-Go starts at $120/hour with a one-hour minimum. Every engagement includes Praxis's standard service agreement, but there's no ongoing retainer or monthly commitment. If issues come up often enough to want a lower rate and priority queue placement, Dedicated Block Hours starts at $1,000/month for 10 prepaid hours.
When should I choose On-Demand IT over Managed IT?
If your environment is stable and low-complexity, and you just want expert help on standby for the occasional issue or project, without a recurring monthly plan.
Do pre-purchased block hours expire?
No. They stay on your account until used, with priority queue status whenever an issue comes up.
Can you help migrate our email or files to the cloud?
Yes. Microsoft 365/Google Workspace migrations, server-to-cloud transfers, and identity provider setups are common, well-scoped projects.
Do you work alongside our existing in-house IT person?
Yes, often as escalation support for a major rollout or a specific area, like network architecture or firewall configuration, where extra hands or deeper expertise helps.
Can we move to a Managed IT plan later?
Yes. If ticket volume or complexity grows, we roll your systems into a proactive monthly plan without starting over.
Where Praxis provides this
Ready to talk to Praxis about on-demand it?
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